Frequently Asked Questions
Why should I call a professional towing company instead of having my friend with a truck tow my vehicle?
Unless your car is a two-wheel manual transmission, you risk serious damage to your transmission by simply having a buddy hook up your car or truck to his trailer hitch and heading down the road. Unless you know how to disconnect the drive shaft and have the appropriate tools to protect the transmission, you could end up facing hundreds of dollars in mechanic’s bills. Our drivers are trained in the requirements of towing most vehicles, and our flat-bed tow truck will eliminate any problems with towing your car.
How long will it take for your tow truck to reach me?
When you call us, we immediately contact one of our mobile-dispatched tow trucks to meet you. Our goal is to reach you within 30 to 45 minutes, but this time may be longer if there is heavy traffic or adverse weather conditions. In order to keep our customers safe, we focus on those who are most at risk first.
Can you move a travel trailer or fifth-wheel travel trailer for me?
No job is too big or too small for Sacramento Towing by Chimas. Please contact us with details of your situation, and we’ll make sure we can help you out.
What areas do you serve?
We are pleased to serve the entire Sacramento area, including Sacramento, Elk Grove, Folsom, Woodland, and Roseville.
Do you bill my auto insurance?
Yes, we can directly bill your insurance. However, you may be required to pay up front for the towing service and get reimbursed by your insurance company.
What payment options do you accept?
We are happy to accept cash, checks, and major credit cards (Discover, MasterCard, VISA, and American Express). When it comes to towing in Sacramento, we do our best to accommodate our clients.
What, exactly, is an auto lien?
When you buy a car and can’t pay for the cost in cash (thus creating a “clear title,” meaning you don’t owe anyone any money for the purchase of the car), you most often get a loan. In this case, the person who loaned you the money is the lien holder of your car and can repossess the car if you fail to make payments.
How do I unlock my vehicle door?
You call us, the professionals. Door-locking mechanisms are extremely intricate, and our drivers are fully trained in how to use specialized equipment to unlock your door without damaging that mechanism. You may be tempted to try it yourself, but unless you have the education and training, you risk creating a bigger problem that will cost you more than calling us to help you.
